Frequently Asked Questions
We are open, honest and transparent about everything we do.
We’ve answered your questions below so you can understand what we’re all about.
We get it, it's hard buying online without being able to feel and see what you're buying.
Our hemp combined with Organic Cotton is beautiful and soft and will be unlike any fabric you have worn before. Hemp is natures technical fabric; it is incredibly strong (up to 3x stronger than cotton!), dries super fast, lasts an age, and with wear and washing will become beautiful and soft and secure the spot of your favourite piece of clothing.
The fabric takes multiple wears and washes to start to wear in and can feel a bit stiff when you first get your hands on it. I have a wool allergy as well as very sensitive skin, and here are my honest thoughts: hemp can have a reputation for being rough (like an experienced farmers hands) when you feel the fabric before it has been washed. This is because hemp is so incredibly strong, and a natural fibre. Where cotton would ordinarily 'pile' (those little balls you see on an old teeshirt - them), become thin and wear out; hemp doesn't pile, becomes softer after each wear, and maintains its strength for many years.
We did many tests when deciding on fabric and in comparison to recycled plastic leggings, hemp won every time, winning! like all leggings, we recommend wearing underwear closest to your skin tone underneath to help avoid any transparency.
Absolutely! check out our product videos to see how they perform when squatting.
yes! hemp dries incredibly fast. We recommend line drying to save that precious energy!
The logistics involved in online shopping generate a huge amount of CO2 - over 10% of global CO2e emissions are from transport and logistics.
Being carbon neutral means that your net release of CO2e into the atmosphere is zero.
Basically, whatever CO2e you emit is cancelled out by a process known as 'offsetting' – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!
Keep an eye out for the option to also offset the carbon created by your purchase (mostly electricity to run machines etc) at the checkout.
because or standard shipping is so fast!! If you live in a major city in Australia, our products usually take as little as a few days from dispatch to landing on your doorstep. If you are in need of super speedy shipping, please contact us on email@example.com with the subject line: Express Shipping, and we will help you out :)
If you are within Metro Adelaide, shipping typically takes 1-2 days, Interstate Metro typically takes 2-4 days and international shipping is highly dependant on your location. Please contact us on firstname.lastname@example.org with the subject 'international shipping + your location' and we will endeavour to provide you with an approximate shipping timeframe.
All our parcels are automatically listed as "authority to leave" if you would like the parcel to be left in a particular location, please include this in your order notes and we will pass this on to our shipping partner.
In the unlikely circumstance that our couriers don't update the tracking details, your parcel can seem to be delayed. More often that not your parcel will arrive within the expected timeframe.
If you feel you have been waiting longer than expected, please reach out to us at email@example.com and we will sort it out for you!
We use Sendle for all our orders. Sendle use a network of couriers to deliver your parcels, while tracking them the whole way. We love them because they offset all the carbon emissions created by sending our parcels.
Yes, we ship all over the world. Shipping costs and timeframes are highly dependant on your location, and are added at checkout.
No, definitely not. All of our products are packaged completely plastic free. Your SOLst piece will be shipped to you inside a re-useable bag to store your pieces in and to use as a wash bag that extends the life of your SOLst pieces. The outer layer is a home compostable cornstarch bag that protects your order while in transit. Our shipping labels are printed using heat (ink free!) on a compostable sticker , which can stay on the cornstarch bag when composted. All of our orders are sent out with a recycled thank you card made from recycled paper embedded with salad seeds! (definitely my favourite part of the packaging!) this is also 100% home compostable and will grow you lettuce and rocket leaves that you can eat for dinner, yum!!
Oops! Sorry, sometimes they don't always send through automatically. If it's been more than one business day since your order please email us and we'll send your tracking info through.
Yes! We offer a 7 day return policy for full price items, with a refund or exchange available.
Returns (excluding product exchanges) are subject to a service fee of $10 that will be subtracted from your refund. Unfortunately sale items can't be exchanged or returned.
As a small business we try to offer inclusive sizing but often some sizes sell out faster than others. Let us know within 7 days of receiving your product if you've ordered the wrong size. If we don't have your size available, firstly we'll see if we have an alternative style or colour in stock, and if not you'll be issued with a store credit or refund. Returns for a refund or store credit (excluding product exchanges) are subject to a service fee of $10 that will be subtracted from your refund.
We do! Shopping online is a tricky business and we totally get that you might get the size wrong.
Your first exchange shipping is on us, but if you need to exchange again you'll be charged a small fee. Returns for a refund or store credit (excluding product exchanges) are subject to a service fee of $10 that will be subtracted from your refund or store credit.
Visit our returns centre here. Enter your order number and email address to start.
Follow the instructions and select the items you want to return.
Once your request is approved, you will receive a confirmation email with shipping guidelines.
Within 7 days from the date of delivery
In unused and re-sellable condition
In the original packaging with all the tags intact
oops! We're so sorry about this and will work with you to fix it. We pride ourselves on the highest quality products and thorough quality control, but if one happens to slip through and the product you purchase is faulty, please email us within 7 days of the delivered and we will sort it out with you as soon as possible!
We happily exchange items for different sizes or prints, provided they are available. Merchandise that has been heavily worn, dirtied, washed or altered will not be accepted. Please submit an exchange request form here. Your first Product Exchange is FREE and NOT subject to a service fee of $10 (returns ONLY). After your first exchange, any further product exchanges will incur a small service fee.
1. You request a return here:
2. We provide you with a shipping label after your return request is approved.
3. Package up your product how it was shipped to you and put the label on the package.
4. Leave package in designated collection location for next business day collection. If the collection is unsuccessful, the collection will be re-tried the following day. If the collection is unsuccessful twice, shipping charges will be incurred to you.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. please note that all returns for refund or store credit (excluding product exchanges) are subject to a flat service fee of $10 that will be subtracted from your refund.
Absolutely! If you have any queries regarding a return, store credit, refund or exchange, please reach out to us via firstname.lastname@example.org with your order number in the subject line.
Great question. Washing plays a huge part in the environmental footprint of your clothes. Wash inside out in your SOLst wash bag to avoid friction and damage from the washing machine. Preferably also use a Guppyfriend wash bag if you have one. Line dry. No iron, bleach, spin dry or softener. We recommend following the washing recipe you'll find on the back of your SOLst wash bag! you can purchase soap berries at these stores:
We don't recommend using a drier on your SOLst pieces. Driers have a large environmental footprint, so we definitely recommend line-drying everything you can! SOLst pieces are known for their prints, and so our recommended washing process protects this print so it will stay vibrant for a long time.
When they are physically dirty or. the less you wash your clothes, the longer they last, the less microfibres they give off, and the less energy and water you use washing them...so many pro's!! thats one of the reasons we love hemp so much, its antimicrobial properties mean you can get away with washing your pieces way less and they will still be hygienic and smell absolutely fine.
We're working on this answer... stay tuned!
You can, but we don't recommend it. Natural fibres ned softer natural cleaners and mainstream cleaners can be a bit too harsh and might damage the delicate print.
yes! the leggings are high waisted which means if you also have a long torso, there is plenty of room to move.
Depending on how short you are, they may be a little long. I am 5'4" and they sit at a high ankle length. We believe in lengthening the useable life of products through fixing and alterations. We will happily provide you with a list of places to have your leggings taken up.
yes! For general wear and light/medium impact sports these crops have you covered. if you have above an E cup we recommend purchasing a size up.
The crops have the option to add padding. We have designed them with internal access points on either side to insert a cup into 4 places in the top. As we haven't been able to source a padded cup that meets our high sustainability standard, we wanted to encourage the re-use of existing cups you probably already have. If wearing padded cups is something you require, and you don't have any existing cups, then please send us an email and we are more than happy to send through a list of places you can purchase them.
yes, the crops have under bust darts on the lining which create a 'cup' shape and give you room. the outer fabric doesn't have any shaping so if you have a smaller bust, the fabric will confirm to your shape.
The crops have two sides. We have created two necklines and designed the fit of the tops in such a way that you can wear the crop one way, then take the straps off, spin the top around your waist and put the straps on again (like you're putting it on backwards!), and ~voila~ a whole new top. See the product images for more detail.
We make six sizes in our activewear range. We use Australian standard sizing and are equivalent to below.
XXS - 6
XS - 8
S - 10
M - 12
L - 14
XL - 16
We recommend you pick your regular teeshirt size as above, or if you need a hand confirming sizing feel free to DM us on Instagram or email us to double check before you order.
We choose fabrics that have a reduced impact upon the environment, including fabrics that are made from recycled fibres (rpet) and organic cotton. This ensures we're limiting our negative impact and have a lighter environmental footprint compared to traditional fashion companies.
Being ethically made means that the factory that makes our products provides a safe workplace for their employees and treats them with respect, dignity and kindness. The factory we work with in Australia is certified Ethical Clothing Australia
We believe that we live in an international world and need to work together as a global community to create a sustainable society. Our priority is creating a sustainable, ethically made product. While china often gets a bad wrap for low quality fast fashion products, like anywhere, we spent a long time researching like minded suppliers to work with. You can read more about our fabric supplier on our website, one of our favourite aspects of working with them (apart from how efficient they are!) is that their factories are powered by solar. How cool. They provide incredibly high quality fabric to us, and adhere to high production sustainability and ethical standards, and it has been a pleasure to work with them.
China has a long history with Hemp, it was first used as food for humans and animals in Ancient China and India. Hemp use archaeologically dates back to the Neolithic Age in China, with hemp fibre imprints found on Yangshao culture pottery dating from the 5th millennium BC. It is also one of the few places that didn't outlaw the growing of hemp so has strongly established production that Australia doesn't yet have.
yay! Australia is growing hemp and we are SO excited! As the industry here is so new, it will take a while for the production to get up and running. We're keeping tabs on it and will jump straight on the wagon as soon as fibre is commercially available.
Standard cotton IS really bad for the environment. Gots certified Organic cotton? not so much. The main two problems with cotton is its requirement of a huge amount of pesticides and water to produce and process the fibre. Organic cotton uses pesticides that don't harm the earth
Elastane is necessary for fit. Without elastane the leggings would not stretch very much at all. We make our products to be worn by yoga aficionados and athletes alike, which means they have to fit snug and allow for extreme flexibility and movements. We try and use only a little amount of elastane (5%). As it stands there is currently no biodegradable/compostable alternative to elastane in production. If a brand is claiming that their products are completely compostable then they either don't contain elastane or you need to read the fine print. There are some options on the horizon for much more eco options when it comes to elastane, but unfortunately they are quite a way off being ready for industry. We'll keep you in the loop :)
If you're reading this then you know that micro-plastics are a major environmental disaster. All plastics shed micro-plastics, but micro-plastics in fabrics are especially bad as we wash our clothes in water and the micro-plastics are washed into our rivers and out to sea. All fabrics and fibres shed micro-fibres when washing, however synthetic materials (ie not natural ones such as hemp, wool and organic cotton) shed synthetic fibres that don't safely biodegrade. Unfortunately at the moment we haven't developed natural fibres that can perform certain features, such as chlorine resistance and waterproofing. The next best option for bathers is using recycled PET fabric in partnership with a Guppyfriend wash bag which helps to catch the micro-plastics from entering our waterways. All our hemp clothing only has a very small amount of elastane which means almost no micro-plastics. We're working very hard on finding/developing an alternative!
Our Activewear is made from knitted fabric with a composition of 53% Hemp, 42% Organic Cotton and 5% Elastane
No definitely not. All of our products are packaged inside a bag that is home compostable, and all of our orders are sent out in a cute cotton wash bag/produce bag/whatever you can think of bag! a thank-you card made from 100% recycled paper and recycled thank you card and a mailing bag that is also home compostable and biodegradable.
We do. All our clothes are made in Adelaide. We have worked with the same manufacturer for the last few years and have met everyone who makes our clothes. We frequently visit the factory to talk new designs and make fit adjustments. We see firsthand the conditions which the workers make in, and how the clothes are made. The manufacturer is a small family owned business and it has been an absolute privilege to be a part of their family these last few years.
We have a contact box on our contact page, or you can email us at email@example.com DMs via Instagram are also good, but email is preferred for a quick response.
Unfortunately as a super small sustainability conscious business we don't hold heaps of stock as we don't want to waste unsold pieces. Feel free to email us to put you on a waitlist in the rare chance one pops up in our warehouse though.
We operate entirely online, but do have a few stockists where you can try on our pieces in person. Head to our stockists page to see if there are any near you. A few times a year we do design markets in Melbourne, Sydney and Adelaide. You can try on our products there and we will usually have a few new pieces to show you!
Amazing, we're slowly expanding our stockists and would love to chat. Please email Lauren at Howdy@solomonstreet.com.au
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