Returns and Exchanges
faulty items' policy:
Should you receive a faulty or damaged item, please contact our customer service team via firstname.lastname@example.org and we will help organise the return of the item.
change of mind returns policy:
You can change your mind. We all do it. It's part of being human. we hope you love everything that you order from us, but if you decide something isn’t quite right you have 14 days to return the item to us. Solomon Street is happy to provide an online credit, exchange, or refund for any item purchased online or at our market stall (even if its on sale).
The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 14 days of receiving your product. Proof of online purchase/order number or emailed receipt must be provided.
For hygiene and health reasons, we do not accept swimwear, earrings, hosiery, and hair accessories, unless the item is faulty.
if you require an exchange, please note that exchanges are subject to online availability. if your item is not available at the time of processing you will receive a refund or online credit. We cannot pre order or hold stock.
value of an item is determined by the amount paid and listed on your invoice. if you are exchanging for a completely different item, the value of the new item is determined by the online listed price at the time your exchange is processed. we cannot apply discounts from past sales/promotions.
All Solomon Street online orders are able to be exchanged in store at our market stall. Customer's have 14 business days to exchange.